More Password Problems

Well Farzana Datta was having password problems too. And I did the same thing, where I generated a password, and then typed out a generic password and she was still having problems.

By that point, I wanted to know where she was trying to log into (I had just assumed the womenplaywrights.org website because that’s really the only place do you DO log into). She didn’t have the website saved so I gave it to her (womenplaywrights.org). But she didn’t type in www. so after she did, it worked and then the password worked.

So far, this trouble ticket was, the most, confusing to me. She said she had problems logging in but then she didn’t know what the website was that she was trying to log in to 0_o? Extremely weird, but I’m glad I was able to help.

I really need to come up with a bunch of questions like customer service people have to ask you when you call in with a problem. For example:

1. What are you trying to do exactly?
2. What webpage are you on?
3. Have you tried recovering your password?

etc. And lists of other questions for different problems of course.