Password Problems

So Jackie O’Neal had problems logging into her account on the website (I assumed) and wanted me to give her her password. But of course that’s impossible because although I can access her membership data and change her password, I cannot view previous passwords (for her security I suppose – it’s just the way Wild Apricot is set up).

So I change the password, send her the new one, no big deal.

But it is a big deal because she emails me back saying it doesn’t work. So I give her a new one. I had previously let Wild Apricot generate me a weird password (FJR)$R@)fwo) so I made her a new generic word sounding one (apples). But that one doesn’t work either. But this time, I logged in as her with that password to make sure it worked before sending it to her.

By this time, I realize that Jenni was also emailing her and helping her out! WHOOPS! So eventually we got everything settled around and I learned to bcc the board when I help someone so other people know that I did it and don’t have to step in.